---
title: What is the Chat feature and how does it work? 
description: The Chat section of the report provides a way to communicate with the informant to share information and files and get feedback, additional details or evidence related to the allegation.
---

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1. [Case Management](https://help.whispli.com/case-management)
2. [Report Management](https://help.whispli.com/case-management/report-management)
3. [Communication with the informant](https://help.whispli.com/case-management/report-management#communication-with-the-informant)

# What is the Chat feature and how does it work? 

## Learn everything you need to know to use the Chat feature in the Whispli Case Management

### What is the Chat feature? How does it work?

You can use the chat feature, available on all reports, to communicate safely with the informant. It works like most instant messaging tools: you type your messages or attach your files and the informant receive them immediately in their Whispli inbox. 

If the informant attached their email address to their inbox, or downloaded the mobile app, they can get instant notifications that a message or file was shared with them, connect to their inbox to check and reply if necessary. 

The informant can do the same: they can send messages and files, and see if their messages have been read by case managers. 

Learn more about chat features in the following articles:

[How do I know if the informant read my messages? ](https://help.whispli.com/case-management/how-do-i-know-if-the-informant-read-my-messages)

[Can the informant know my name or see my profile picture? ](https://help.whispli.com/case-management/can-the-informant-know-my-name-or-see-my-profile-picture)

[Can the informant check messages and send new messages once the report is closed?](https://help.whispli.com/case-management/communication-with-the-informant-once-the-report-is-closed) 

[What information about the report is provided to the informant? ](https://help.whispli.com/case-management/information-provided-to-the-informant)

- [Report Management](https://help.whispli.com/case-management/report-management#main-content)
  
  
  
  
  
    - [Collaborative Features](https://help.whispli.com/case-management/report-management#collaborative-features)
    - [Communication with the informant](https://help.whispli.com/case-management/report-management#communication-with-the-informant)
    - [Access Rights](https://help.whispli.com/case-management/report-management#access-rights)
    - [Notifications](https://help.whispli.com/case-management/report-management#notifications)
    - [File Management](https://help.whispli.com/case-management/report-management#file-management)
    - [Archiving and deletion](https://help.whispli.com/case-management/report-management#archiving-and-deletion)
    - [Participants](https://help.whispli.com/case-management/report-management#participants)
- [Platform Configuration](https://help.whispli.com/case-management/platform-configuration#main-content)
  
  
  
  
  
    - [Page Configuration](https://help.whispli.com/case-management/platform-configuration#page-configuration)
    - [Channel Configuration](https://help.whispli.com/case-management/platform-configuration#channel-configuration)
    - [Workflow Configuration](https://help.whispli.com/case-management/platform-configuration#workflow-configuration)
    - [Automation Configuration](https://help.whispli.com/case-management/platform-configuration#automation-configuration)
    - [Tag Configuration](https://help.whispli.com/case-management/platform-configuration#tag-configuration)
    - [Retention Policies](https://help.whispli.com/case-management/platform-configuration#retention-policies)
- [User Management](https://help.whispli.com/case-management/user-management#main-content)
  
  
  
  
  
    - [Roles & Permissions](https://help.whispli.com/case-management/user-management#roles-permissions)
    - [User Groups](https://help.whispli.com/case-management/user-management#user-groups)
    - [Guest Users](https://help.whispli.com/case-management/user-management#guest-users)
- [Dashboard & Analytics](https://help.whispli.com/case-management/dashboard-analytics#main-content)
  
  
  
  
  
    - [Chart Configuration](https://help.whispli.com/case-management/dashboard-analytics#chart-configuration)
    - [Custom attributes/labels](https://help.whispli.com/case-management/dashboard-analytics#custom-attributes-labels)
    - [Dashboards](https://help.whispli.com/case-management/dashboard-analytics#dashboards)
- [Security Features](https://help.whispli.com/case-management/security-features#main-content)
  
  
  
  
  
    - [Multiple Factor Authentication (MFA/2FA))](https://help.whispli.com/case-management/security-features#multiple-factor-authentication-mfa-2fa)
- [General Information & Troubleshooting](https://help.whispli.com/case-management/general-information-troubleshooting)

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