---
title: General Information & Troubleshooting | Case Management
description: General Information & Troubleshooting
---

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1. [Case Management](https://help.whispli.com/case-management)
2. [General Information & Troubleshooting](https://help.whispli.com/case-management/general-information-troubleshooting)

# General Information & Troubleshooting

- [How can I get in touch with the Whispli Support Team?](https://help.whispli.com/case-management/support)
- [Where can I see my current app version?](https://help.whispli.com/case-management/where-can-i-see-my-current-app-version)
- [What are the file formats supported by Whispli? ](https://help.whispli.com/case-management/file-formats)

- [Report Management](https://help.whispli.com/case-management/report-management#main-content)
  
  
  
  
  
    - [Collaborative Features](https://help.whispli.com/case-management/report-management#collaborative-features)
    - [Communication with the informant](https://help.whispli.com/case-management/report-management#communication-with-the-informant)
    - [Access Rights](https://help.whispli.com/case-management/report-management#access-rights)
    - [Notifications](https://help.whispli.com/case-management/report-management#notifications)
    - [File Management](https://help.whispli.com/case-management/report-management#file-management)
    - [Archiving and deletion](https://help.whispli.com/case-management/report-management#archiving-and-deletion)
    - [Participants](https://help.whispli.com/case-management/report-management#participants)
- [Platform Configuration](https://help.whispli.com/case-management/platform-configuration#main-content)
  
  
  
  
  
    - [Page Configuration](https://help.whispli.com/case-management/platform-configuration#page-configuration)
    - [Channel Configuration](https://help.whispli.com/case-management/platform-configuration#channel-configuration)
    - [Workflow Configuration](https://help.whispli.com/case-management/platform-configuration#workflow-configuration)
    - [Automation Configuration](https://help.whispli.com/case-management/platform-configuration#automation-configuration)
    - [Tag Configuration](https://help.whispli.com/case-management/platform-configuration#tag-configuration)
    - [Retention Policies](https://help.whispli.com/case-management/platform-configuration#retention-policies)
- [User Management](https://help.whispli.com/case-management/user-management#main-content)
  
  
  
  
  
    - [Roles & Permissions](https://help.whispli.com/case-management/user-management#roles-permissions)
    - [User Groups](https://help.whispli.com/case-management/user-management#user-groups)
    - [Guest Users](https://help.whispli.com/case-management/user-management#guest-users)
- [Dashboard & Analytics](https://help.whispli.com/case-management/dashboard-analytics#main-content)
  
  
  
  
  
    - [Chart Configuration](https://help.whispli.com/case-management/dashboard-analytics#chart-configuration)
    - [Custom attributes/labels](https://help.whispli.com/case-management/dashboard-analytics#custom-attributes-labels)
    - [Dashboards](https://help.whispli.com/case-management/dashboard-analytics#dashboards)
- [Security Features](https://help.whispli.com/case-management/security-features#main-content)
  
  
  
  
  
    - [Multiple Factor Authentication (MFA/2FA))](https://help.whispli.com/case-management/security-features#multiple-factor-authentication-mfa-2fa)
- [General Information & Troubleshooting](https://help.whispli.com/case-management/general-information-troubleshooting)

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