---
title: How to follow up with a reporter who sent an email via an email channel
description: Generate an informant code for a report received by email so the reporter can open a safe inbox and reply there.
---

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1. [Case Management](https://help.whispli.com/case-management)
2. [Report Management](https://help.whispli.com/case-management/report-management)
3. [Communication with the informant](https://help.whispli.com/case-management/report-management#communication-with-the-informant)

# How to follow up with a reporter who sent an email via an email channel

## Reporters cannot reply to your questions by email. You send them a code, and they use it to open a safe inbox and answer there.

**Who this is for:** case managers with access to the report

### Before you start

- The report must come from an email channel.
- You need the sender's email address. It is stored with the report.

### Steps

1. Open the report.
2. Select the **Chat** tab. A banner explains that the reporter has not joined a safe inbox yet.
3. Select **Get informant code**.
4. Check the sender's email address, which Whispli prefills in the dialog.
5. Confirm. Whispli emails the sender.

![](https://help.whispli.com/hs-fs/hubfs/image-png-Oct-22-2026-10-39-41-9623-AM.png?width=2880&height=1800&name=image-png-Oct-22-2026-10-39-41-9623-AM.png)

### What happens next

- The email contains the report reference, the link to the safe inbox, and the code. It never contains message text or case content.
- The reporter opens the link, enters the code, and can read your messages and reply in the safe inbox.
- Messages appear in the **Chat** tab of the report.
- The audit trail records the reporter's activation of the safe inbox.

### Troubleshooting

**The reporter replied to an automatic email, and nothing appeared in the report.** Whispli does not read replies to automatic emails. It creates no report and no case message, and sends the sender one automatic answer. Send an informant code so the reporter can reply in the safe inbox.

**The reporter says the code does not work.** You can generate a new code and send it to them from the Chat section.

**The reporter sent a new email instead of using the safe inbox.** A new email creates a new report.

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