Inbox notifications
Once they send their report, the informant receives notifications in their safe inbox every time a case manager gets in touch with them, and can get notifications by email (if an email address has been provided) or through the Whispli mobile app. Those notifications can either be messages or updates on their reports.
Messages
Informants receive notifications for all the messages sent either through an automation or manually by case managers in their safe inbox (or guest access if they chose not to create an inbox).
Closed status update
When the report status changes to an end type status (usually the 'Closed' status), the informant receives a notification in their Whispli safe inbox informing them that the report has been closed. They do NOT receive notifications for other status changes, only end type ones.
Archived status update
Changing the report to an end type status unblocks the Archiving feature. As soon as the report is archived, the informant gets an notification in their safe inbox indicating that their report has been archived.
From there, they can view their report and download it in PDF format. They can no longer send messages or files.
Creation of a new report version
Whispli gives case managers the ability to create a version (a copy) of a report, usually for some specific internal purpose. For instance, case managers may need to share the report internally in connection with an investigation, possibly with edited information (to protect anonymity, for example).
When a version is created, a second chat is open to provide a separate area to communicate with the informant.
In this example, the informant is notified of:
- the creation of a new version of their report
- the reason why the version has been added
- with which person or group of people they can communicate.
Still in their safe inbox, they can access the new chat area related to the new version and communicate with the compliance team as shown in the example below.
Redaction of the report
If a case manager schedules a redaction of the report, the informant receives a notification about their report redaction and when it will be permanently deleted from the Whispli system.
