Once you receive a report you are able to share files within the two way chat function by clicking on the paperclip icon.
You can upload any number of files and even share files when the report is closed. Once the report is archived, communication with the informant is cut off and the chat is deactivated.
When you share files, the files are displayed in the chat:
You can retract the file if you send the wrong file by mistake. You can also check all the files that were shared in the chat, by either the case managers or the informant by clicking on the paper clip in the right hand side menu:
you can also find the files under the files section of the report:
All files shared in the chat section are visible by the informant. If you wish to centralize files in the report without sharing them with the informant, you can upload the files either in the notes, the workflow or create a folder in the files section. Learn more about files here.